Cisco 7941 stuck on upgrading Go to solution. Please help me out. Call manager is 8. Now I need put this phone in a CME7 installation. . tlv - Classic1. I have just set-up my lab consisting of a 2811 router acting as the CME (Version 7. loads' every 3 minutes. 4 and 7. exe from CCO - Installed the exe on the system having call manager - Rebooted the phone. But the other two locations, firmwares are not upgraded. Many are stuck in "upgrading" and some go dead shortly after the headset and speaker buttons flash. After a few seconds all lights turn off excep Hello all: I have a Cisco 7942G phone running SIP firmware version 8-3-2. 0(2) on a Cisco Unified IP Phone and want to upgrade to 8. 1(3) sr4d I have successfully managed to upgrade the "good" 7961 to the latest SCCP firmware by first loading 8-5-2, then 9-4-2-1. CSCtk56477. 0 Helpful Reply. This of course assumes your 7941 is connected using a voice vlan. I then (manually, as the drag and drop doesn't seem to work for SIP firmware) set the UC520 to load SIP firmware 8-5-2 (the two phones were purchased together and the "good" one had SSCP 8-0-3 originally, so 8-5-2 should be a later Hi, I have 2 7911 stuck in upgrading state, no matter if i connect a AC adaptor or by eth, when the 7911 start, show the upgrading windows and stop. I have some phones - 7911 and 6921 - registered. May I know what to do in this situation. default. Cisco Unified Communications Locale Installer 9. cm-locale-es_CO-9. I have some 7941s that need to be moved from one network to another. I When these new endpoints were plugged into the network, they boot and remain on the upgrading state, displaying only the MAC. Looking through various lists, it appears that others have ran into this issue before. But I do see new files in Device -> Device Defaults -> cisco 7945 sccp, cisco 8945sccp. 12-0-1-11 on CUCM 10. Can someone help me in solving this problem. I have seen similar problems and forcing a TFTP upgrade has always worked. Cisco Unified IP Phone 7941G-GE. # Cisco 7940 IP Phone - option tftp-server-name "10. 2 but it is stuck at registering while the old 9951 with sip9951. I have CUCM 9. Mark as New 183 thoughts on “ How to load SIP or SCCP on a Cisco 7940 7960 7941 7961 Ip Phone or fix a protocol application invalid message ” Tony June 14, 2014 at 5:28 am. Regards. 1 to 7. The problem still persisted. When powering on, the headset, mute, and speaker buttons briefly light up. We provide support for the cisco ip phone and convert them to sip. It is working fine, but the phone show me the â œerrorâ word when it try to upgrade the firmware from CME7 on every reset. load to prevent upgrade failure. 10000-11 Phone firmware version in Device Defaults in CUCM - SCCP75. 5(2), followed by 8. Sent from Cisco Technical Support iPhone App. Proactive, collection and uploads of the logs allow the Cisco Technical Support team to begin the investigation of your Service Request more quickly and efficiently. reinstalled SCCP41. 90. How does one go about "upgrading" it and getting it usable again? I unfortunately don't have a lot of experience working with these phones. Create Account Log in. I have a pc connected (static ip address of 192. However it's still doing the reboot cycle! The TFTP server logs show a request for 'term41. Only this phone having problem while to register, all other phone running fine. I tried to boot my phone and watch Tftp server Cisco IP Phone 6821 Multiplatform Phones Fail to Upgrade or Get Stuck in a Reboot Loop While Attempting to Register to a Call Controller What is the problem? When attempting to onboard a Cisco IP Phone 6821 Multiplatform Phone, CP-6821-3PCC-K9, the device fails to upgrade or gets stuck in a reboot loop. 0) and I'm having problems with the phone, which is a 7961G stuck on a screen where it just shows the Mac address of the phone and "Upgrading" just above. zip I also tried a later firmware version, and the menu system was the same. but today its not working. I think I need to load in a configuration file, but I don't understand why I can't just do it from the phone itself. The phone grabbed the term41. Cisco Unified IP Phone 7942. 5. There is no security files to del i made this proccedure to make a factory default to the cisco 7941 ip phone. 8-0-2SR1S - PumpKIN TFTP - Created the following files: SEP0018BA5A5819. Hall of Fame In response to Carlos Olortiga. 8-4-3S We are in a hospitality environment where guests check-in and check-out daily. If this is the case, download and put The Cisco Unified IP Phone 8941 and 8945 may become stuck, hung, or frozen with "Upgrade in progress" on the display. But This video will will show you how to get your phone off the boot loop nightmare. 193) to a Netwgear switch (port 2), and then the phone connec Hey Guys, I have tried to upgrade ISR4331 without upgrading bootloader first and now it is stuck in a boot loop I'm trying to send a break command but nothing is happening. And it would even boot completely without the TFTP server in place. 1 During migrations from 6. I was already on a recent DevPack but this one was recommended by Cisco TAC. 2 on the TFTP server and see how that goes. 1. 1 and 10. In the moment We are open RMA about the IP Phones. Solved: I have made a factory reset on a 7962 and now is stucked on the upgrading screen, but i need to input the tftp manually but i cant access the menu. 9-3-4-17 so according to the firmware relase note , the upgrade to I got a phone Cisco 7941 from one of my friend , when i powerd on the phone its displaying the mac and went to upgrading , after that i am able to see Cisco icon in screen and no options are working in my phone , i am able to ping the IP phone with IP address . Solved: Hello, Running CUCM 11, I have a 8945 phone that is stuck during the firmware upgrade. 2 and wanted to upgrade to 8. It's free to sign up and bid on jobs. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^ Thanks for taking the time to look at this. x(x), you must first install an intervening 7. If I watch my tftp server it doesn’t get any requests from the phone. We have a meeting room with a 7941 phone in them, this phone is not used extensively however after However, the Cisco IOS server can run without them. My phone is stuck in "upgrade" after doing a soft reset. Did you get this used? Go back to voip-info link I referenced above and go over it. This is usefull on situations like firmware upgrade over high delay WAN links that take a long time or can cause timeouts. 1000-1. 1(3)). Now, I could see 7941 copying some files and after some time it is stuck with the message upgrading with a mac address showing Hi, One of the things i would suggest is to try the 8-5-2S load first as there is a known limitation with the phones not able to upgrade to a higher firmware than 8-5-2S when they are running a firmware lower than this without the intermediate upgrade to 8-5-2S. Repeated power resets have yeilded no results. Come back to expert answers, step-by-step guides, recent topics, and more. CLI. The phone already has firmware SCCP894x. 6 and configured a couple of phones. They have successfully registered but the confugured locale have not been applied. However, when trying to upgrade phones that are running earlier ve We recently moved from a CME to a Call Manager. IP Helper on voice VLAN interface pointing on CUCM. load file when it was originally plugged into our network. It continues to reset and go back to that screen. Subject: factory resetting a 7942 - stuck on "upgrading" I tried to factory reset a 7942 and it is now stuck on upgrading. If I am upgrading 7941/7961 firmware to 8. Our Intranet is all static and not connected to the World Wide Web. In facing a similar issue with some clients under the same site that are stuck on IP Learn when they roam on a C9800 runing 17. It no longer tries to pull any files from the tftp server, it just sits with the upgrading screen and then occasionally reboots itself. Was the an upgrade last night or anything? does that have a network connection? Also, where is the phone stuck on boot up? If it's searching for an IP have you checked the DHCP scopes to make sure there are available addresses? If Hello everyone, after I have struggled some days on how to upgrade a Cisco phone firmware, finally with the help with some friends in this forum I was able to figure it out, so I liked to make a video about how I did that in order to help other friends who need to do the same Need help after i factory default with below method, then the ip phone show "Unprovisioned", then "File not found SCCP48" then reboot by itself. They spontaneously go into upgrading modes, this happens 3 maybe 4 times a day. all phones upgrade their firmware (from 8. I Hi we are having issues with phones (model :7975-G). Preview file 325 KB 0 Helpful Reply. 6. sgn ; The screen will change ; Validate the MD5 string that is listed in this screen, against the value found in the firmware download page; Wait for the upgrade to finish Hi, I was trying to upgrade the firmware on a CP7911G and have got it into the "Upgrading" mode. Running on SCCP, CUCM 7. It hangs at the update stage. Cisco 7941G phone stuck in firmware upgrade mode . 2 phones. 113 51559 7941 keepalive 0 max_line 2 button 1: dn 7 number 103 CH1 DOWN CH2 DOWN And more than that, the phone doesn't boot even when the network cable wasn't pluged in !!! I have a 7975 that sits at the upgrade screen when trying to talk with CUCM, I have waterfall'd it and tested the port. 5(2)SR1. For all SCCP firmware upgrades from firmware release versions earlier than 8. defualt but don't continue with the checkbox. I checked the connection between route As I re-resurrect this old thread. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎01-19-2011 04:59 AM - edited ‎03-16-2019 02:57 AM. I have a 7961 IP phone that I was trying to set back to factory defaults using procedures that I obtained from a product tech note. Heh. I know this is from the 7941/61 guide but the same things apply the the 7971 (with a slightly different file name). it restarting over and over. Now the LCD screen is blank. Components used: - CUCM 7. 0012. The phones [prev in list] [next in list] [prev in thread] [next in thread] List: cisco-voip Subject: [cisco-voip] 7941 Upgrade Stuck From: "David J. I believe there was a hand configured setting that overrides any option the DCHP server tries to hand out. When connecting the phone all lights are blinking as on any other Cisco IP Phone, But on this phone the screen/menu is not loading. In this case I will choose cmterm-7941_7961-sccp. could anyone help. 1SR1), but do not change the locale. Hi I have recently configured a 7942 on CUCM 7. 8-4-3S on device page option- phone load name-rebooted the phone. 8-5-4S to the latest, but the phone won't pick up the firmware from the TFTP server, it just reboots after getting an IP. Below are the steps that I did: 1. Note: Ensure that the Cisco IP phones are currently registered with CUCM. 1(3), the phone was stuck on configuring IP so I did a factory reset and now it is stuck on Upgrading. I just softreset the phone. 1 Please help me. the phone have been showing this message for more than 5 h cmterm-7941_7961-sip. Unplugged and plugged the cable of the Hi Dylan, That is the problem then. 0, mac Hi guys, I installed CUCM 8. FR23:When pull out the net,use a https connection Step 1 From the Cisco Unified Communications Operating System Administration window, navigate to Software Upgrades>Upload TFTP Server File. Now 4 out of 5 devices keep blinking at the right hand corner and keep boot lo I have a solarwinds tftp server set up with the firmware files to update phones. CME is version 7. From there, I upgraded to 8. From hard reset with blank screen, I was able to get it to load 7. 21900-5 and it's stuck on the final file of a load pack, hoping someone can help/shed light. 5 - TFTPd32 - 794 Solved: Hi, we are testing a configuration in the lab. xml, and DRdialplan. I want to issue the factory reset and I know how to do but when im booting I get stuck on the upgrading screen. Now it boots up and shows upgrading screen Same problem here. Hi I got a Cisco 7971 refurb today, i read online to reset the config hold # during boot and enter 123456789*0# which rebooted the phone. X. 6 and Device defaults of 7975 is SCCP75. Solved: Hi I recently installed, latest firmware files for my cisco 7945, 8945 cisco ip phones on Publisher. It is getting an IP address, so that we know is working. 2 firmware, you do not need any intermediate firmware for the upgrade. when i finish the proccedure the guide says that the phone is goint to show "upgrading", and its true, but after that the phone does not do anything, i keep seeing the "upgrading", now what can i do? Reset the 7941 and 7961 IP Phones to the Factory Default Hi Guys, I have some cisco 7941s that were stuck in the bullseye home screen after an upgrade of cucm 10 to 11. sgn. Then I will have to go through and upgrade to 8. CUCM version is 8. Connected other working phones to the same port and they are booting fine. could any body knows how to fix it. loads file serveral times over several reboots but now it appears to be stuck in a loop. 0(2). 9-3-1SR1-1S Upgrading to IP:192. CSCtj61369. com – 11 May 11 Cisco 7942G gets Stuck on Upgrade Screen!! In my office we had 10 Cisco 7942G IP phones , One Phone’s that were useless as it’s were stuck Hello. I've done factory reset by 123456789*0# combination, the phone began repeatedly reboot with several mi As the title states some phones we have purchased from authorized Cisco refurbished partner are 7942 and 62. Hi everyone. For those of you familiar with this process, I did this EXACT same procedure on a 7941G about 4 hours ago with success. Have a question, My customer just plugged a phone to the Network and Its stuck in "configuring ip" we have auto-registration enabled, we have enough DNs available for this purpose, we issued a factory reset to the phone and we are still not able to register the phone correctly, it is a 7940 and we are running CCM 4. Direct upgrade is alloed. 4. 9-2-1S I gave the Bias-Free Language. 2 (c2960c405-universalk9-mz. 1 Switches are Extreme Firmware version is "UNKNOWN" as the phones go immediately to upgrading, ip is not accessible from browser either. bin The console shows the following: Application Logging Started at Fri Jun 17 10:45:1 Warning to all potential upgraders with 7940 or 7960 phones We recently upgraded to Call Manager 12. 0(x) load to prevent upgrade failure. 6 and ip phone 7941, 7942 and 796. x CUCM, a certificate is loaded on the phone that prevents you from registering the phone to a different CallManager. 1 with demo licences. I connected the phone directly to my laptop run Hello, I have about 20 (out of 700) or so 7941 and 7961 phones that failed after a firmware upgrade. Proe" <DJP factsservices Discover and save your favorite ideas. It wont go any further. 4(0)] ===== If you found this video was helpful, you can always tip me! https://www. From th Cisco recommends that you have knowledge of these topics: CUCM 10. Hi After doing a factory reset to the phone (i have 4 phones Behaves in the same way) the phone doing this staps : 1: shows Upgrade but stuck on it. The following upgrade issues apply: • If you are currently running firmware earlier than 6. I have tried upgrading to all these firmware versions SCCP41. x and later. I have used the links below, but I seem to be missing something!! vikrantambhore. Then I did a hard reset (using this sequence 3491672850*#) but now the screen is off and the lights are flashing and won't stop. These were all working phones at one point. Preview file 25 KB 0 Helpful Reply. 0(x), be aware that upgrading will take up to twice as long to complete as usual. 5(2)SR1 or greater, you must first upgrade your firmware to version 8. copied SCCP41. It no longer tries to pull any files from the tftp server, it I did try to update my firmware on Cisco 7941, I have upgraded the phone succesfully to 8. So i basically reverted to an old firmware and it was successful, however w I have a UC540 Box . Any toughts on how can i access the menu? Solved: Hi Guys, My Customer is having the following problem: Many IP Phone Model 7941 is take care only speaker (worked with speaker). However, both are stucked in Upgrading step after factory reset. While holding the "#" key down on the keypad, help! I have a 7961 that powers up (flashes all lights) then squences the headset,mute, and power then a green light stays on the power. When I turn the DHCP back on in the router, the 7941 gets its address but stops doing anything once the address is received. Everything seems The firmware was loaded well from the tftp-server, but now I have the problem of the upgrading screen. Initializing Hardware System integrity status: 00000610 Rom image verified correctly System Bootstrap, Version 15. xml and placed them in the TFTP folder with the rest of the firmware files - Setup my DHCP Server When I restarted my 7941 it keeps looking for two files: - CTLSEP0018BA5A5819. Hi guys, Need a help advice, today I tried to upgrade IOS on Cisco switch 3850 stacks everything seems fine until system reload after upgrading. However when we made the switch a few of the phones went to the upgrading screen and displayed their MAC address. So can i do something to recover it? We have recently installed firmware version 9-1-1-SR1S on our Call Manager 4. Factory reset not functional at this point. After the the Phone keep on showing Upgrading. Carlos. I then manually reset the phone with the 123456789*0# code and the phone went into upgrading mode. 0. My version of Call Manager is 5. Level 1 In response to Cisco Unified IP Phone 7941; Cisco Unified IP Phone 7942; Cisco Unified IP Phone 7945; load to prevent upgrade failure. below is my load info for 7942 Cisco 7942 SCCP Any clues for the First thing I always try when having firmware issues is removing the voice vlan then configuring the access vlan with the voice vlan number. 0(2) to 7. Did the hard reset and now the screen is blank. 5, all appeared ok but when a 7940 or 7960 rebooted it updated its firmware to SIP, an issue as all were set up as SCCP. In the phone log I see this over and over again [17:59:22, 03/09/2011] SEP70810585d41f Get ip from DHCP server : 10. do you have other ways to get th Hi all, I am trying to upgrade the firmware on a 7945. I've come away and gone back 12 hours later and it's the same! As such I am unable After performing a factory reset on the 7941 phone that was having issues it now is stuck in a continuous loop where it powers on, tries to download term41. I didnt find out why this happens, i checked the firmware All the phones are using firmware SCCP45. It is now stuck in "upgrading" mode and I can not access any button functions. 9-3-1SR3-1S. raw This is how you upgrade or factory reset your Cisco IP phone! You must have a computer and the Cisco firmware to do this! Also, this is how to make a crossov Cisco Unified IP Phone Expansion Module 7914 Firmware Upgrade Issues. Thanks Search for jobs related to Cisco 7941 stuck registering or hire on the world's largest freelancing marketplace with 22m+ jobs. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on Hi, Ip Phone Upgrade file is NOT getting detected on CUCM install/Upgrade options CUCM version :- 9. cnf. redrumrudy (redrumrudy) July 21, 2017, 7:54pm 2. New here? Get started with these tips. When you connect to an 8. Thought Hello, I am having 7975G IP phones registered in CUCM but whenever i put POE cable or power cable to power it on, it stucks to "Upgrading" and doen't go further. I've done the steps like every other phone type I have, of copying all files to flash, tftp-server flashing them, going to telephony-service and "load 7945 SCCPxyz", but when I reset the phone, it just boots up like normal and registers again, Hi, I have a Cisco 7942 phone which is not booting. Hi I am trying to install a device pack on the CUCM Publisher but when I choose 'Software Upgrades', 'Install/Upgrade', it gets stuck on "Loading, Please Wait'. It Hi, We need to update the firmware on our Cisco IP Phone 7942. FR23:When pull out the net,use a https connection If you IP phone has firmware 8. - Cisco 7941G (VLAN 1) - Firware from Cisco: SIP41. Other phones update fine so I believe my setup is correct. but don't have web access. Any ideas? Thanks Hi everyone, I do factory reset so may IP Phone stuck in firmware upgrade. I tried already to restart the phone by pressing # and 1234567890*#, also Are you getting the Auth Failed error during the upgrade? The 7941 and 61 had a mandatory two step upgrade if you’re going from certain versions to newer ones. 8-4-3S. In Call Manager, both the Registration and IP Address display "Unknown". I have my environment setup correctly as I was able to load up version 8-3-2 with no Hi all, I have had a few Cisco 7900 series phones returned to me recently with the same problem When the phone receives PoE the whole phone lights up the only the speaker light stays on and all else goes off. If you are currently running firmware earlier than 6. I have a problem with 7911 IP phone. Im having problems with a Cisco IP Phones 7941. My ip phone cisco 7971 struck in upgrading while i doing a factory reset. I've come away and gone back 12 hours later and it's the same! If the phone booted completely without getting stuck on upgrading and actually showing a home screen and saying “unprovisioned” in the bottom left, then it looks like you indeed got SIP firmware on it. 8-3-3sr2. This occurs when an 8941 or 8945 phone is running firmware version So we have this Cisco Phone that is stuck in "Upgrading" mode. 12(2) asdm-openjre-7122. Model=7941. I've tried doing a f I am trying to upgrade the SCCP firmware of a 7941 model, but the display locks on a upgrading message. The receptionist phone 7931 IP Phone was DECEASED and it was keep on showing Configuring IP. Then I got stuck in boot fail loop I follow the emergency recovery guid to press Mode button but nothing happened. Thats I read a lot of different articles and DIYs guides for provisioning the 7941 on 3CX with a SIP firmware and followed a couple of different ones WITH NO luck. abrashic. 3. But it remaines stuck on base versionSCCP41. Cisco Unified IP Phone. Cisco 7945 Boot Loop. Here is how I did: - Downloaded sccp-8. CUCM version 7. wordpress. The following upgrade issues apply: If you are currently running firmware earlier than 6. 33 by install the cmterm-7941_7961-sccp. Unfortunately we have not found the fix for the TFTP issue but as a workaround you I ran into this issue the other day when I had to do a factory reset on my Cisco 7961 and after that it was stuck at the upgrading screen while displaying the MAC address on the bottom left. Is there any recovery procedure or the only option is RMA? karthi You are probably running into the ITL file issue. I have used tftp32 on my Windows 7 and i have configured DHCP into my tffp with other required option. The site has AP4800. bin" uncompressed and installed, entry point: 0x3000 executing I do not se Cisco 7941/7961 Stuck at Upgrading Screen I ran into this issue the other day when I had to do a factory reset on my Cisco 7961 and after that it was stuck at the upgrading screen while displaying the MAC address on the bottom left. 4(24)T8. The Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7942G, MIDP Mutable image is not displayed on a 7941. Can I force it to come up or is it "bricked"? Posted by u/sundewbeekeeper - 1 vote and 2 comments Hi guys, I just jointed a company which uses Cisco IP Phones. 1 firmware, but this firmware didn't register to my IINET Voip router. The tftp logs suggest that the device isn't contacting We are having an issue with the TFTP service on a new rebuilt subscriber that crashed. But I don’t use a CUCM and the youtube videos weren’t so clear. Is Hi Dylan, Yep, that's the same symptoms as we had. 10 [17:59:27, Hi I am trying to install a device pack on the CUCM Publisher but when I choose 'Software Upgrades', 'Install/Upgrade', it gets stuck on "Loading, Please Wait'. DHCP server, DHCP subnet. So i made a FACTORY RESET by pressing 123456789*0# . We are trying to upgrade software on 7941 ipphone. 2. 20000-5 IP Phone 7941, 7942 Current Firmware on the Phone and Device Defaults :- SCCP41. 0 to 3. To initiate the factory reset I did this: 1. Quickly 200+ of our 600+ I've had several refurbished phones that would get stuck like that and performing a factory reset cleared the issue. Solved: Hi, We got an cisco 7942 phone(using sip firmware) trying to register with asterix phone system, but it says unprovisioned. Hi All, I have added an IP phone manually to the CUCM, but the phone is not registering, when connected to the network, the phone displays cisco logo and then shows " MAC " address and a message " Upgrading " on the screen, how to fix this. , I can anyone help? TFTP server is OK New phones register OK (I did a factory reset on a working Hi, I'm trying to get a 9971 working with CUCM 8. 3 then Solved: hello, everybody! need assistance. 1000-1 Spanish (Colombia) for Cisco Unified Communications Manager 9. phone stuck during PFS upgrading/downgrading. This document contains useful information about the details and logs, which you have to share with TAC for Cisco Unified Communications Manager (CUCM) Install Upgrade failure issues. Randomly Im really struggling with a Cisco 7941, was bought in hast to be honest and now just trying to make it work on SIP no Call Manager. i tried to make another factory reset, but remanins in the same state. all phone was running firmware version sccp41. After installing, in Device Defaults, I do not see an entry for the 8811 or 8841 phone: The timezone appears to be off as the "Last upgrade" shows as "01/01/70 6:00p". but after upgrading my primary node become secondary and it shows upgraded but when i went to upgrade page it shows overall upgrade process. 9-2-1S. Can I ask your assistance on this because I am try to to upgrade/downgrade my SCCP Cisco 7965 from SCCP45. By reset, you mean factory reset? cesargomez2 (Cesar648 Hi, I have 7942 ipphone, which keep shows upgrading after factory reset, but unable to download the firmware load from cucm tftp. I am concerned that this phone is stuck in the middle of an upgrade process though. Beginner Options. I went with split upgrade option Solved: Hi experts, I ran out of idea why the phone just looping through upgrading firmware and rebooting. 9-4-2SR2. The documentation set for this product strives to use bias-free language. My cucm is 7. I was attempting to upgrade the firmware on my 7941G from SIP41. As per this bug CSCun26289 Hi, Ive read many many of the other forum post re this but I cannot get the connection between my 7911g and computer to work. I have installed 2 new 7911 IP phones and registered it on UCM 8. ---Lelio Fulgenzi, B. 20000-6 and two 7945 phones I did a factory reset to the first one "# 123456789*0#" now it hangs in the welcome message for 3 mins the it gives me "auth fail" The second phone I did the reset by The backgrounds were on the phones dating from the old days, when we had own IPT cluster on CUCM 6. Step 2 To upload a file, click Browse and then choose the file that you want to upload. Try putting 8. I imagine we setup a TFTP server and host the upgrade file? Hello good morning. This is the same setup that I have used successfully for 7941-7965. 9-41s* to all node cucm node in cluster and started upgrade to phones, i am was able to upgraded to 7961 phone but when try to upgrade to 7941 phone, It sh Find answers to Cisco 7941G/7942G/7945G won't boot after a factory reset (DHCP Problems) from the expert community at Experts Exchange. I have a Cisco IP Phone 7942 which not seems to be booting. x Checking the status menu of my 7941 it show me the SCCP41. 0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, or 7941G-GE and want to upgrade to 8. The way we are set up requires us to input static IP addresses on the phones. Any havea idea if is the problem hardware or software? Thanks, Hello everyone, so its 2024 and yes I still have the 7941s. I tried to force unregister in ephone and re-register one of them (a 7941) without success. 8-5-3S version, this was upgraded from CUCM v7. If you choose not to configure a DHCP database agent, disable the recording of DHCP address conflicts on the DHCP server by using the no ip dhcp conflict logging command in global configuration mode. 1 servers for the 7941, 7970, and 7961 phones. I somehow got it to hard reset using (3491672850*#). I have tried holding down the "#" key for a few minutes but still nothing happens past the three lights squencing. However, the phone can't see the TFTP server - I think that the network settings on the phone for IP address, gateway, TFTP server atc may be wrong. 183 thoughts on “ How to load SIP or SCCP on a Cisco 7940 7960 7941 7961 Ip Phone or fix a protocol application invalid message ” Tony June 14, 2014 at 5:28 am. 2 Spice ups. 8-4-1SR1S and it seems to be upgrading now. do I have to upgrade it on all the servers? if yes, any sequence, I have dedicated tftp, publisher, moh, subs Cisco IP Phone Model 7941/7961 Alternate Firmware format . 8-5-2S SCCP41. 3:after 4 sec change to upgrade an stuck there . I cannot, for the life of me, get the phone to load the latest version of the firmware 9-2-1. 3. 3(3) to version 8. I have attempted the factory reset with a 7971 and it still goes back to that screen. I have been trying many methods after reviewing this community including the TFTP server with the phone loads. Any idea or software to Thanks, @CrashFF for your prompt response. jpg 1920×1080 140 KB. We tried resetting, power cycle, and even factory reset on o In my office we had 10 Cisco 7942G IP phones , One Phone’s that were useless as it’s were stuck on Upgrading screen while, I did an update and now every time it restarts or if I do a factory reset it goes to the upgrading screen gets and ip address and just sits there. It just stays blank. I have enabled Web Access feature on all phones. Hi, I have some Cisco 7941 phones, which are stuck in upgrade screen. 152-4. All phones that are in production upgraded successfully. Hello,I have same issue. default, says auth failed, and the reboots. Router_CCME#show telephony-service all CONFIG [Version=3. After doing a "123456789*0#" factory reset, my 7941 got stuck stuck in an upgrade cycle, so I tried the procedure again with "3491672850*#". Firmware file is on the server. Looks like the software To I upgraded Two node ISE from 3. I have a 7971 phone that gets stuck in the upgrade screen and the status says 'Updating' but it isn't downloading anything like a normal firmware upgrade. I've tried resetting the phones to factory defaults I have attempted to upgrade my WS-C2960CG-8TS-L switch to IOS 15. The phone will display Upgrading and erase its configuration. Can someone please look over my configures and point me in the right direction. I have Call manager is 4. It seems almost as if the phone is not recognizing its TFTP server address and never starts requesting its default load. 5(2). 5, these backgrounds have stayed on the phones without any impact, however they were not carried over from the 6. The information in this document is based on these software and hardware versions, but applicable to all CUCM releases and Cisco IP phone loads: CUCM 11. i am a new user for IP phones. 2 is registered without problem. A. 8-4-4. I downloaded the Hello, I would like to upgrade 7941 to Sip (attached). thanks After I did the factory reset (by pluging the network cable while pressing # then enter the sequence 123456789*0#) the phone stuck in boot loop. 0(3) load as the intervening load to avoid lengthy upgrade times. 8(4) <context> Device Manager Version 7. Originally, when the phone came onlin How to fix cisco IP 7945G boot loop, i am trying to reset the phone but it’s not working,is there any solution. I' having an entyire site who's having the following problem: the IP phones are registered, once an IP phone does a reboot, its stucks on the CISCO logo screen, you can do nothing on the IP phone I performed the hard reset procedure omn a 7961 and it won't load a display. I am using PumpKIN as the TFTP to push out the firmware for the IP Phones. On device page and phone's web page, I see the active version as the one I upgraded to. exe. Somehow they were stuck on upgrading and getting a 0 IP address even from the router/switch or the PC port. Firmware Upgrade caveats for the Cisco IP phones 7941G and 7961G: · If you are currently running firmware 6. 9-1-1sr1s, Recently i have upload sccp41. me/aaronfstoneWhile support videos are not things I typically upload, I have b Firmware upgrade - Cisco 7941G qsixadmin. After connecting the PoE network cable to the phone these buttons are on - mailbox (at the handset), both line buttons, headset, mute, speaker Then all these buttons Solved: Dears I have a cucm 7. paypal. Issue has been reported on some 7. E. I have a Cisco IP Phone 7941G and when I put on my network it appears on screen "term41default" and then "Upgrading" andnever leave the screen, no boot, the screen is only Upgrading. 4 Dear I have a cisco 7941 IP phone for reciption and it was working properly. Background: The device looks like it rolled back it's . can any one help me how to configure this phone . FR23:When pull out the net,use a https connection, wait no time out. The Cisco IP Phone Model 7941G/7961G Firmware version 8. What are the steps to make this happen? Thanks, Matt It's just stuck on this screen attached then reboots. Issue these commands to verfiy your configuration: show telephony-service all—displays the detailed configuration of all Cisco IP phones, voice ports, and dial peers of the Cisco IOS Telephony Service router. The production phones were running version 8-3-5. any suggestions? Hi, I am unable to start asdm on one of the devices - stuck on software update completed Cisco Adaptive Security Appliance Software Version 9. X and the old one is previous from 7. I don't have any more hair to pull out! I've been stuck trying to register these phones for the last month or so. You might also attempt to load the SCCP firmware again and restart the process. 5, this is a remote site which uses MGCP gateway that registered correctly. We have a Cisco 2821 IOS version 12. Components Used. 8-2-1S. bin). Kindly, i am stuck with this since 2 weeks and unable to Hello . 2:after 10 sec the phone boot an show upgrate term65. 8-5-2SR1S SCC Cisco Unified IP Phone 7941. O Hello. 1 TFTP server to the 7. But Still it is stuck on upgrading mode. Hi, I'm working on CUCM 10. Help I was attempting to upgrade the firmware on my 7941G from SIP41. Per the prerequisit steps for a factory reset check these items as Roger pointed out. but were rem Hi all, we have cucm 8. Step 3 To upload the file to a Hello, I have 7941 IP phone that I beleive has corrupted firmware. cop. I found some Cisco documents that warned about the impossibility of a direct upgrade, if the 7941 old version was previous 7. 1 TFTP. I connected my pc and 7941 to P0E switch . 3(3)SR2 is also Audience This document describes the process to upgrade Unified IP Phones firware by an the means of an external TFTP server. One of my customers have 7945 cisco phones. " Out of 33 8851 phones (registered to same subscriber), 27 phones got successfully upgraded, the remaining 6 (all registered) still remains in "Upgrading" status. The tftp server seems to be fine. 7. 9-2-3S via step upgrade from SCCP41. scoffman. Chris Deren. We have been having this problem since we had our Cisco phone system installed and I've yet to find a solution. Use this section to confirm that your configuration works properly. Hi guys, Can anyone please offer assistance on upgrading the firmware on a Cisco 7941G phone using ccme i. And after a while all the phones are registering normally. Does the phone display the Cisco Splash screen, but with a circle with a dot in it bottom left hand side, and after a short while come up Auth Fail? If so, that is the phone being unable to find a suitable firmware version. On the tftp server I can see the phone continuo On resumption on a Monday after a long weekend, 3 Cisco IP Phones got stuck on registering. 2 and then 8. X . e. We are having a Single Call Manager Cluster with 3 location over WAN. After that I have yet not restarted CUCM . Cisco recommends using the most recent 7. cmterm-7941_7961 Hi Everyone. stuck the status even after two hours. 3, and I was running 8. 2. We have about 500 of these phones throughout the facility. Cheers, Alistair 2 -7961 G phones that were to be upgraded to SCCP41. Kindly, i am stuck with this since 2 weeks and unable to make the phone work, please, log file monitoring under TFTP log viewer tab keep showing ‘rcvd DHCP discovermsg from IP 0. Software upgrade -> TFTP file management -> in the long list of 19 pages, my new firmware files are Verify. 9-3-1SR4-1. When this happens the spinning progress icon will stop spinning and the phone will not respond to button presses. 7941, 7961 that are stuck in configuing Ip and will not pull an IP address. The phone was connected with a faulty network connection during a firmware upgrade and now will not boot at all. 1 "; hardware ethernet 00:1B:0C:00:00:00 I have a couple dozen 7961 and 7941 phones that are "stuck" in upgrading firmware and continuously download new firmware from the TFTP server after a CCM upgrade to sr6a (CCM 4. 6 codes where the controller will prevent rebooting thinking one (some) of the AP's is in downloading state even when there are no AP's that show stuck in this process. I read this procedure, and tried it on two phones, both say "upgrade" now. The phone is trying to upgrade but then thers is a "Auth Fail" error I am facing an issue where the firmware download status shows as "Upgrading. I am trying to register a Cisco IP phone 8865 with sip8845_65. When trying to boot to that IOS version my switch gets stuck at: File "flash:c2960c405-universalk9-mz. 2SR1 to 9. Start with the phone in a powered off state. The new firmeware´s version is 8. I know I'm missing a small detail, it's always something small that's missed. This particular phone was stuck on the screen updating to 8. The location were the publisher is, the phones are upgrading the firmwares properly. 168. The Upload TFTP Server File window displays and shows a listing of the current uploaded files. msjcrap flw ztkud ladfls jmb zwdgwm wzlv ihfdcoew oglqc obye