Xfinity secondary user. Is this possible using two phone in one s.
Xfinity secondary user To Remove a Secondary ID. I signed into my account via my primary email. But the secondary user on my xfinity account has no issues getting into their email. There is no username at comcast. It tells all the secondary users to contact Xfinity. The emails addressed to their comcas These Cookies enable us to provide certain features, such as determining if you are a first-time visitor, capping message frequency, remembering choices you have made (e. Comcast email I have multiple secondary "@comcast. 2 months ago. Closed. Here are the steps to Change a User Role. Customer Service Hi folks, To circle back on the issue, I reached out to BroadbandFan, and it appeared their personal email address was tied to a secondary user (manager role) that was deleted and possibly tied to a disconnected account. I click on the "reset password" link which asks me for a user name, which I give the secondary user id, click "continue", and it sent Received an email from Xfinity saying the a security question for a secondary user was changed. As you are typing a drop-down list appears. I have two secondary email addresses on my account and I want to remove one but I’m not able to do so. I have my one administrator user account (call it XXXX) with the associated xfinity ID email address ( [Edited: "Personal Information"]). 4K Messages. 1. It's not changing the password on the server settings that you access through the gear icon in the Xfinity email program/page. Please help. I'm new to Xfinity & have been trying to create a second email address for my account, vs setting up another account. I have my main email address and some sub accounts/secondary user accounts to have different email addresses. As a possible workaround, I set up a rule to forward any emails received by the secondary account to my primary account. Saturday, January 11th, 2025 2:11 PM. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time Hello, @user_7mrpw8!Thanks for reaching out to us on the forums! That's a great question and understand why there would be confusion! Please have a look at How To Link, Unlink, and Switch Between Multiple Xfinity Accounts. By default, the account holder is designated as the Primary user. Hi @user_sbmjr1, Thank you for visiting our official Xfinity Forums Community support page. Customer Service. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, user_2qx5o8 That is a great question! Unfortunately no, you can only have one Primary, but you can have a secondary profile set to Manager. Friday, October 25th, 2024 7:00 PM 107. Invite a New User to Your Account by Email and/or Text. I went into my account & this new user appears in the list. Your Home Network. If I replace that username with the username of the secondary account, when I enter the password it flips back to the primary account. When I go to the my account look up page for xfinity. Tuesday, November 21st, 2023 6:19 PM. Right now though, adding your @comcast. As an Xfinity customer, you can have up to seven distinct users with different role types access and manage your account. I tried following the steps here: I have the same issue right now, extremely frustrating. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Understand how Comcast accounts are structured; they are predicated on the model of having one Primary account holder at a given service address, and up to 6 secondary users at the same address. I used to be able to see my secondary Comcast. Is there a difference that comes from the The Transfer Admin Rights enables you to transfer your ownership of the Primary account to any Secondary user on the account (Manager, Member, Viewer). Comcast email On 2. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. The quickest way to access your Xfinity Email is by visiting connect. Secondary users on Xfinity have an important role in improving the overall user experience and optimizing the functionality of the platform. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. However, my email is not listed under the primary user's account. I would like to be able to do that but I can't figure out how to fix it (assuming it's still possible). user_qr53ls. To do so, click on the chat icon located at the top right of this forums Comcast or Xfinity allows up to 6 secondary users accounts of which I have all 6 slots filled for my family members. You have come to the right place for help! I have a cool link from our help and support page which will go over how to change the user roles. Their purpose is to provide additional access to the primary account holder’s Xfinity services and features. It states: The Viewer option gives the secondary user limited access to the account and will require you to fill out their user information for them rather than send them an invitation. com. From I have a Primary account ID, and three secondary Users/email addresses. After working with customer service all afternoon until 9 pm with no resolution. I have no issue with internet connection or wifi. I created a New User with a Viewed Role and created a new Username. ; Click Add someone new underneath the list of current users. First and foremost, thank you for being the best part of our Xfinity Family. New comments cannot be posted and votes Hello, I believe I am having the same issues as others, and I do not see where anyone has had a resolve. 12 Messages. The Xfinity Primary user needs to use their Xfinity ID to create a Max account and password within the Max website or app, and then share this information with other members of the household in order for them to access Max. I have my one administrator user account (call it XXXX) with the associated As an Xfinity customer, you can have up to seven distinct users with different role types access and manage your account. I am trying to login to my secondary user account at xfinity. 2024 I was trying to re add my secondary email to my iPhone and iPad. How do I add a secondary email address to my xfinity account? Google says to add another user, but that just adds another user, not an actual email address. I have a family member who would like to setup their own service at their own address. Logging into Xfinity directly with that same account and going to Users, I could see that I had the “Manager” role, which is a secondary role. Hi there. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Sign-In and Account Management. 2. Learn how to update your phone number and email settings or edit your preferences on your Xfinity account. If the primary user on your account does not have a backup email address or mobile phone, then you will need to call 1-800-XFINITY and have them transfer you to the Customer Security Assurance team for a password reset. For instructions on how to change secondary users, see managing user roles From the Primary account {Account and identity} the secondary users are listed. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. We ask that you post publicly so people with similar questions may benefit from the conversation. Are there any discounts, promotions Hi. I am the only user on my Comcast account. When I type in my ID, I get directed to the "Reset your Xfinity password" page and then to "Connect to your home WiFi to reset your password" page. I have now been on hold a Issues with a secondary user trying to begin their own service at a new address. Sign into My Account as the primary user. I've tried for an hour to figure out how to log into a secondary email account so I can send webmail and have given up. I am using a browser on my laptop. @XfinityShawn wrote: "user_ke2sf0 Just to clarify, if you use our modem by itself, then there is no issues correct? Correct. I go to Edit and the Username is there but the Xfinity ID is blank. How do I fix this. I suspect the problem is that the secondary email now has a new password. com as the Primary user. My problem was I could not access my secondary email. Note: If you don’t have other users on the account already, click Invite friends and family. user_60b7d3. If you are the account holder and are not listed as the Primary user, have the Primary user follow the steps in the Transfer Primary See more If you are the primary user or account holder on an Xfinity account, you have the ability to change a password on a secondary user's account. I had to create a new email account outside of comcast in order to add a new user, since all of my other emails are currently associated with comcast and comcast does not allow more than one user account to be associated with any single email account. I thought it was linked and I could admin it from the main but can't. 3 Welcome to XFINITY in high definition and On Demand. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it To access secondary email accounts and update passwords, you need to log in to your primary Xfinity account. This happens on mobile and laptop. To add a new user, you can invite them by email or text message to create their own Xfinity account. The password change utility only eventually takes me to a "call comcast" screen. We are able to assist by contacting us at 1-800-XFINITY(934-6489) My ping times is very high on a constant basis. I would be happy to take a look at any email issue for As an Xfinity customer, you can have up to seven distinct users with different role types access and manage your account. Sign-In and Account Hi there. Comcast Customer Security Assurance-----Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329 Sign in to xfinity. They would be the ones to speak with about both password issue, and also the transfer between accounts at the same time. The primary account is no longer active but I still use my comcast email account as a secondary user. I actually had a similar issue where I had to update my password. com to ensure your account security you would need to reach out directly to our support over the phone at 1-800-Xfinity to get additional assistance. No big deal, attempted to reset and hit a frustrating snag. Several months ago I had to go to the local Xfinity (Comcast) customer service location to resolve an access problem with the primary account. Xfinity/Comast was forcing me to update passwords on all my Comcast user/email accounts. Under the Manager Permissions section, click Change Permissions. Click the Users tab. @user_f05f6w . Was your question answered? Please, mark a reply as the Accepted Answer. Hello @woo12pa, Thanks so much for taking a moment out of your day to leave a post on our community forum. In a nutshell, i try to make a second phone for my business. I’ve been a Comcast’s customer with the same email address since 1990. One of my secondary Comcast. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time No, I wanted to create a secondary comcast. Click the Account icon and then click Account and Identity . We have the specific details outlining these here:. Click Add A New User underneath the list of Hi, i am current xfinity user. 1 Message. Choose the user role you'd like the user to have, then click Continue. When I try to go to billing, I get a window titled "Restricted Section" that reads "As a secondary user, you cannot access restricted areas of My Account. Once you know the primary, you can sign in, go to That's where I see my secondary users, under my address in the "Account Details" section. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Is this possible using two phone in one s Understand how Comcast accounts are structured; they are predicated on the model of having one Primary account holder at a given service address, and up to 6 secondary users at the same address. I somehow never set up a phone/alt email, so every time I try to reset the password it tells me have the primary user reset it. 6. Please update the secondary account credentials in settings >> Accounts. Third-party sites and services also use Personalized Advertising Cookies to deliver content, including advertisements relevant to your interests on the Services and third-party services. Functional. The only remaining issue is that on Xfinity webmail page for my primary account, I have my secondary account shown and I used to be able to view email for both accounts. Received an email from Xfinity saying the a security question for a secondary user was changed. Can you tell me whats going on here? Below is your instructions from the xfinity website. A Secondary User on my account cannot access their emails through Xfinity. net" email accounts which can be accessed from my phone, but I cannot access them from Xfinity Connect on my laptop. I'm sorry to hear you're having trouble with your email, but we will do everything we can to help. The Primary had my Xfinity user ID for Email and password under Sign-in and contact information, and the Viewer had my secondary account address for same. Archived post. View and pay bills (unless designated as a Learn more about linking and managing multiple Xfinity accounts. I need information on how to get this done. Home. This link just tells me to contact Xfinity for any secondary user. Call Comcast security. net. On the profile/member page it says I am a manager and should be able to pay bills. Hello @user_6qhr0o, Thanks so much for taking a moment out of your day to leave a post on our community forum. When I go to xfinity. Locate the user you wish to remove, then click Edit to the right of their name. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. For a while yesterday the secondary router was able to send through to the SMTP server via port 587. My Army Veterans group has approx. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time @MrJDubbs I just got off the phone with COMCAST security. To keep an email address active it does need to Learn how to remove an Xfinity ID from your Comcast account. It says the xfinity email address I never set up is Learn about account user roles and ordering products and services with each role. Yesterday I received the mandatory password reset prompt. This is our most basic option with limited permissions. Primary and secondary accounts Just like your primary email account, your additional email accounts must also be accessed using the Xfinity Email website in the 90 days prior to your disconnecting service to continue to use your Xfinity Email account. Please start here if you wish; https Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Hi, I’ve been a customer for many years, but my monthly bill has become too high. Those secondary @comcast. However, I have my Xfinity account pulled up on another tab and nowhere do I see anything about primary vs secondary Hi, @user_0cc164!Thanks for taking the time out of your day to contact Comcast over our forums page for help with accessing your secondary ID. Doc59 Thank you so much for your post for help with your additional email address. Scroll down to If you are still not able to make a change to the secondary users password once at home connected to your home network logged in as the Primary user at Xfinity. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list ; Type your message in the text area near the bottom of the window ; Press Enter to send your message ; says that I can't get into the restricted billing area because I'm a secondary user, my wife is the account holder but I can't link her to the "new user_cnklso Thanks for reaching out with the email concern. (I don't recall setting this up, but it would have been a long time ago. The Viewer role allows limited access to services like Xfinity Stream and Xfinity email. When a page hangs or does not load that does point to a browser issue, I know you mentioned you already cleared your cache and cookies, to ensure the data cleared with that action is completed you also have to close all your browser windows you Under Account and identity, I found two users: a Primary and a Viewer. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list ; Type your message in the text area near the bottom of the window ; Press Enter to send your message ; says that I can't get into the restricted billing area because I'm a secondary user, my wife is the account holder but I can't link her to the "new The original Primary user then becomes a Secondary user and will lose the ability to: Create and manage Secondary accounts and users. ) Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. I have not been able to check email in a couple days now. The Primary user can then invite three Secondary user role types to the account: Managers, Members, and Viewers. I first went online because ther • The "To:" line prompts you to "Type the name of a person". Offers. user_xf0y5y +3 more. The connection always times out or says server unreachable. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it settings - Xfinity Cookie Settings Below is your instructions from the xfinity website. If you have questions about your services, we're here to answer them. ; Click the Account icon and then click Account and Identity. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. I ran into a problem with one of my secondary accounts, due to Comcast's demand of linking secondary accounts to a separate phone number and a 3rd party email address. Click the Users tab at the top of the page. I’ve noticed competitor rates are lower, and I’m considering switching. Once logged in, go to the "Users" section in the "My Account" page. Bill too high. I have been unable to reset the password for any of the secondary email accounts through the Xfinity web page - attempting to access any of the secondary email settings sends me back to the primary user page. Hello @user_4e22c0, Thanks for coming to our community for help with your user role concerns. I was able to change the primary account password, but I cannot change any of the secondary users passwords. I know with the old xfinity home page you could add a "user" and make an email account but with the new home page I don't see that anywhere. For the name on the bill (and who would be financially responsible for the bill), you would need to have an ownership change. @user_127727 . That way they can't access all the setting and account setup and it keeps them from asking me for my password every time they want to Sign-In and Account Management. The mobile number used on my main account moved to a sub account secondary user account. There is a lot of old Comcast support documentation that is just plain wrong, since June 4 2024 change. Type your message in the text area near the bottom of the window Press Enter to send it I am listed as a secondary user on my account and there isn’t any other users even on it. Learn about our account user roles and permissions. Is comcast trying to get out of the email service business altogether? I wonder did removing the ability to add new emails related to the disturbances being posted about just trying If anyone could help me, it would be greatly appreciated. I first went online because ther When I went to log on to pay my bill, it now told me, Restricted access: I can't do that because I am a secondary user. Managers are able to do a majority of the features that the Primary user is able to, with the exception of assigning roles, updating an account’s phone number/email address, and transferring any of the account’s functions or Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Internet. 5. Have you tried readding your father to the account through our Add and invite users to your Xfinity account? The new Xfinity website is terrible in my humble opinion. xfinity. user_lfnue8 Thanks for reaching out with your secondary box issue. From the main screen, I changed my secondary email's password. I have had a couple of moves but this last move I don't seem to be able to log into My Account! It tells me I am a Secondary User and I don Skip to main content. No idea, but the simplest way to add a user is by following the instructions for setting up a Viewer user account. Comcast has my primary account listed as a secondary user, so I’m unable to access the primary account to reset password. I don't use Safari either, but the Xfinity app processes your account authentication through a popup window that runs on Safari. SECURE BACKUP & SHARE — Receive 2GB of storage space to protect valuable files, like photos, and share from any In addition to protecting your passwords and personal information, such as The Xfinity Primary user needs to use their Xfinity ID to create a Max account and password within the Max website or app, and then share this information with other members of the household in order for them to access In addition to being one of the lucky users that experience infinite account login loops so bad I had to turn off 2FA, it turns out I also get to have issues removing an old internet account from my Xfinity profile/user account. . Make sure that you are logged in as the Primary user. 4. and then click Account and Identity. If this is something that just happened they might be able to get it back for you. One of my secondary email accounts is missing and not listed under the primary account information. or having the Change the password on secondary Xfinity accounts for them. Using the Xfinity tool to tell me which account is the primary, it was the same one I was using to sign into HBO Max and it telling me it was a secondary. If someone takes over your secondary email (especially Unable to get email for a secondary account. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time To add a new user, you can invite them by email or by text message in this case to create their own Xfinity account. I have five ‘secondary’ USERS each I've continued using the primary and secondary Xfinity emails. " But I have always been the only user on this account, so I am confused as to how I could possibly circumvent this when there is no "primary user" to log in to. Just experienced the Change Password situation on a sub-account that is secondary to my primary account. as it’s requesting a password reset. Click the user whose role you'd like to change. I'd be more than happy to look into this for you. , your language preferences, time zone), and assist you with logging in after registration (including across platforms and devices). Scroll to view the users on the account. Sign in. If the self services options are not working for you to reset your password, then to get help with resetting your passwords, please call our phone support at 1-800-Xfinity (1-800-934-6489) or 1-800-266-2278. View Details Functional. net accounts from my main account but now I can't see them (just my own account). Tom [Edited: "Personal Information"] [Edited: "Personal Information"] Thank you for reaching out to us here @user_oykc11. U. but i would like to use my phone number for my second phone too. Manage product features. I am locked out of my comcast email account (have had for many years as a secondary user). Secondary user password I need help resetting my password. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. com on your computer, tablet, or smartphone. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. The secondary account has been active for 15+ years without an issue. net account passwords need to be reset but before I try to reset it I want to check the account information (e. I keep going in circles. We are both in the same location using the same xfinity internet. Seems you cannot add email *at all* for secondary users now. Hi @user_d1c131. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Instead, type "Xfinity Support" there. In the past they had used an xfinifty email address associated with my account. Click Add A New User underneath the list of Get online support for Xfinity products & services. 3. It seems as if Xfinity has gone great lengths to eliminate contact with an actual person. I understand, @user_w5yly9. You will want to use the Xfinity Website to access your email. I have one primary and several secondary users. If there is any old data in No idea, but the simplest way to add a user is by following the instructions for setting up a Viewer user account. I see that you have been a part of our Xfinity Community for over 14 years now, Thanks for being a part of our family. com and click the envelope at the top it presents my primary account. 400 users so I have my group broken into 4 groups to stay under the 100 recipients per email limit. I am the only user on the account. Another sub-account that I have used for significantly more years has not been "infected" - yet. com as the primary user. net email account, not add another email account to my comcast email reader. When selecting a user the options are [Change Permissions], [Transfer Primary role], {Voice Features} toggle, To access secondary email accounts and update passwords, you need to log in to your primary Xfinity account. Yay. I can’t do anything I need to do because of this and I don’t know how to solve it. Learn more about the different functions available for an Xfinity Email address. Starting with some basic troubleshooting (if you haven't done so already), I A secondary user on Xfinity refers to an additional user account that can be created within an existing primary Xfinity account. Thank you. Today it is not. I use one of my Comcast Secondary Accounts to send group emails. The Role And Purpose Of Secondary Users On Xfinity. 6. For some reason the account is stuck in the reset password loop and is trying ro force the password be reset. I understand your concern, and I'd like the opportunity to check into that for you. Getting Started. The "To:" line prompts you to "Type the name of a person". If you reject these Cookies, you will still see advertising, but it may be less relevant. Can you send us a direct message with your full name, name of account holder (if different), and service address please? I am a former Xfinity customer still using my old email accounts. All my secondary users are locked out from logging into their respective profiles to use for email, Xfinity stream, etc. The connected secondary router (attached via Ethernet) worked OK for two years. Due to the recent security problems, Xfinity wants me to reset all my passwords. I enter the secondary username It then tells me I need to reset my password. I know how to unlink the account, so please don't just give me the click paths to get there. That I had to create a new email account outside of comcast in order to add a new user, since all of my other emails are currently associated with comcast and comcast does not allow more than one user account to be associated with any single email account. I am an Official Xfinity Employee. contact information - email/phone number) or if I can set it from the @user_127727 . If you are the Primary user on an Xfinity account, you have the ability to change the password on the secondary user roles (Managers, Members, and Viewers) on your account. Can you confirm who the primary user should be, name phone and email? Doc59 Thank you so much for your post for help with your additional email address. I verified that that my wife did not change the account. • Note: Notary not required if both parties are in person at Hello user_whckbm Primary Xfinity IDs on inactive accounts can be reset, so they can be accessed, however, with these and secondary IDs the lapse cannot be longer than 90 days. This seems to happen if she once in awhile types here password wrong when signing in. Since the username is missing. For the linking of the accounts, this will most likely need to be done through the website, but once it is linked you should be able to switch For the past ten years, I have used Xfinity as a customer. Hello @jackrustler, thank you for taking the time to reach out on social media. That still leaves the As others have posted, Every time I try to log into my main comcast email account to access those or secondary accounts, I get referred to a support page that says: "Access your Xfinity Email account. I have an 2nd Xfinity email address I added a user account to my main. Having secondary emails is great especially if you want to help limit Spam/junk emails to your main account. Click the Account icon and then click Account and Identity. I think it happened when I was asked to add a mobile number to the secondary account. These Cookies enable us to provide certain features, such as It tells me I am a Secondary User and I don I have been a customer of Xfinity for the last 10 years. When I check settings, the user name and password are the ones I've used for . Click Add Typically you'll have a primary, and there's a chance your contact point is tied with a secondary on that same accout. Click on "Edit" and then click on "Password" to change the password. High ping. Are you currently able to successfully login to your Xfinity My Account using your "primary" username, which should have full access, as well as the secondary username that you were hoping to create a secondary email with, or do you just have the one I am an Official Xfinity Employee. Learn about account user roles and what billing permissions are available with each role. To keep an email address active it does need to There weren't any good answers from Xfinity people, but someone else posted the link to change the password on the secondary account. g. I can't find a way to change the forgotten password for a secondary account. @user_vycku1 Thank you for your post. net secondary user address wouldn't make sense. Sign in to xfinity. If I do it as a primary it works fine. In step 4 it says, "The Viewer option gives the secondary user limited access to the several times now my I received an email from xfinity saying a secondary user has changed their password and my wfe cannot sign into her email account until she changes the password. The best team to assist with this concern would be our Customer Security Assurance (CSA) at 1 (888) 565-4329. net emails don't represent another unique authentication factor. Find help & support articles, chat online, or schedule a call with an agent. Thanks for reaching out, user_t60cyb! I'm so sorry you're having email issues. From there, select the secondary Xfinity ID that you want to update the password for. Skip to main content. If you are experiencing issues accessing your secondary Xfinity IDs, you may need to reset the Xfinity ID passwords in order to gain access. This feature allows households to grant access to As a Primary user, you can view or change the users currently on your account by signing in to your account. I haven't been able to get email on the secondary account since May 27. Please show me how, thanks. Note that you need to log in with the Primary UserID to create a new user/email address. Assuming you're the primary, and you are also your secondary users via the emails which you as the primary manage. Select "Xfinity Support" from that list. You'll be asked to confirm if you want to remove the user. Thanks so much for confirming that as well! I apologize for the questions, this part is just important to it working successfully. I verified that that my wife did not change the account. Xfinity Community Forum. I start with HBO Max app or website, choose sign-in with provider, select Xfinity, and then it tells me im trying to sign in as a secondary user. user_hdg41k Thank you so much for your post on the issue you are having with your secondary email box not loading. An "Xfinity Support" graphic replaces the "To:" line. The secondary user could be a Manager, To add a new user, you can invite them by email or text message to create their own Xfinity account. It says I am a secondary user and I do not have access to view my billing or other account information. I click on the "reset password" link which asks me for a user name, which I give the secondary user id, click "continue", and it sent Not clear how to do that in the primary account if the secondary accounts aren't listed in the primary account I am told the addition of a non-Comcast email to those secondary accounts will in the future be able to serve the purpose of ID verification to let me recover passwords again without having to talk to CSA. If anyone could help me, it would be greatly appreciated. This article outlines the steps to change the password on the secondary user role accounts. I somehow never set up a phone/alt email, so eve Thank you for choosing Xfinity and for joining us here, user_60b7d3! We truly appreciate your choice of service providers and the opportunity to help you revisit your service needs and review plans that may work well for you. I'd like to change the spelling on one of the secondary addresses, without changing the password. To confirm removing the selected user, click As an Xfinity customer, you can have up to seven distinct users with different role types access and manage your account. I know it is important to have access to our most convenient (and personally my favorite) self-service options, and I am happy to ensure we get this user issue figured out. If it's still having an issue we would be happy to help get this resolved for you. user_c0244c I apologize you have not received any update from the CSA team, I would be happy to look more into the status of your ticket for you if you have not gotten additional assistance since your post. Please follow theses steps here; Sign in to xfinity. Scroll down to locate the user you wish to remove and click their name. Xfinity For full functionality of this site it is necessary to enable JavaScript. Click Remove to permanently delete the ID from your account. wzud chdg mlmit tbxektc xlc syuhkd kvhdaz cbvod qnjecga sqdoepj